Garrett Haines
GH

Garrett Haines

Software & Cloud Engineering  ·  Salem, Oregon

For the past four years at Dynatrace, I've been the dedicated technical lead on a variety of enterprise and federal accounts, including Amgen, the U.S. Social Security Administration, and Zurich Insurance, driving delivery, partnering closely with clients, and building and deploying solutions to meet their needs.

01 / About

I live in Salem, Oregon and work as Software Consultant at Dynatrace. I develop, deploy, and optimize software solutions that give customers deeper visibility into their cloud environments and applications.

I enjoy building things that outlast a single project — reusable internal apps, automation that removes manual and repetitive work, and solutions that make the next problem easier or eliminate it entirely. I like working through challenging technical problems and spend time on my own continuing to learn.

When I'm not working, I'm usually hiking somewhere in the Pacific Northwest or tending to my plant collection. I love Oregon but am open to relocating elsewhere on the West Coast if the right opportunity comes up.

02 / Experience

Over four years as the dedicated technical lead on enterprise and federal accounts.

Dynatrace

Software Consultant 2022 — Present
  • Assigned as the sole dedicated consultant to one major customer at a time, leading hands-on technical delivery and client advisory for multi-million-dollar accounts.
  • Built custom applications to extend product functionality, designed for reuse and adopted by multiple clients.
  • Migrated software monitoring environments end to end using automated PowerShell scripting and Monaco configuration-as-code.
  • Supported pre-sales proof of concepts, presented quarterly business reviews to customer stakeholders, and translated platform capabilities into business outcomes for technical and non-technical audiences.
  • Triaged and resolved monitoring issues across distributed systems using root-cause analysis, log analysis, and diagnostic tools.
  • Entrusted by customers to work directly with their infrastructure and critical applications.
Key client engagements
Zurich Insurance Group
Insurance · #209 in Global Fortune 500
2026 — Present
Amgen
Biopharmaceutical · #127 in Fortune 500
2025 — 2026
U.S. Social Security Administration
United States federal agency
2022 — 2025
03 / Projects

Things I've built at work and on my own time.

Maintenance Window Manager

A Dynatrace AppEngine app for creating and managing maintenance windows at scale, extending product functionality with bulk operations and tagging workarounds to reliably suppress alerting on correlated entities. Built at a customer’s request and now used across multiple clients.

ReactTypeScriptDynatrace AppEngine

Capacity & Utilization

In development

A Dynatrace AppEngine app that compiles capacity and utilization reports across an environment for disk auditing, compute right-sizing, Kubernetes density, and scaling limits, helping teams identify where headroom exists and where it doesn’t. Currently in development for use across current and future clients.

ReactTypeScriptObservability

The Career Deer

A full-stack remote job board built from scratch, featuring user accounts, saved postings, and company pages. Listings are pulled from the Remotive API, and users can securely log in and save listings using a Firestore backend accessed over REST. Developed as my senior software project at EMU.

JavaScriptNode.jsExpressFirestore

Santa's Overnight Delivery

A 2D arcade game built in Java using Swing with a classmate at Eastern Michigan University. Play as Santa, dodging obstacles to deliver as many presents as possible before the night ends while chasing a high score. A fun project that focused on core game mechanics and responsive input handling

JavaGame devCollaboration

More on github.com/GarrettHaines.

04 / Skills & Credentials

Translating complex technical challenges into reliable, scalable solutions using a broad skillset.

Sales Engineering
Proofs-of-Concept (POC)Technical demosBusiness reviewsStakeholder presentationsDiscoveryPre-sales support
Cloud & infrastructure
AWSMicrosoft AzureKubernetesOpenShiftDockerVMwareHelmLinux
Automation & CI/CD
PowerShellInfra-as-code (IaC)Config-as-code (CaC)REST APIsCI/CD pipelinesAnsibleJenkinsGit
Databases
DynamoDBMongoDBDocumentDBFirestoreAmazon RDS & AuroraMySQLPostgreSQLMariaDB
Languages
PythonJavaJavaScriptTypeScriptC++C# / .NETPHPPowerShellBashSQL
Web & front-end
Node.jsReactVueAngularExpressTailwind CSSNext.jsWebpackHTML / CSS
· Certifications

AWS Certified Solutions Architect

Associate (SAA-C03) · 2026 · Verify

Dynatrace Certified Professional

Platform certification · 2025 · Verify

· Education
B.S. Computer Science
Minor in Computer Information Systems
Eastern Michigan University
2022
05 / Contact

Get in touch with me.

Feel free to reach out with any questions, opportunities, product feedback, issues, or anything else.